We deliver across India and select international destinations. Check service availability at checkout. Delivery times for remote or restricted areas may vary.

Puja products are processed within 1–3 business days after payment confirmation. Customized items like idols or yantras may take 5–10 business days. Puja services are confirmed within 24–48 hours.

Standard shipping in India takes 3–7 business days, express takes 1–3 days, and international shipping takes 7–21 days. Charges are calculated at checkout based on weight, location, and mode. Free standard shipping applies on orders above ₹2999 in India.

We partner with trusted logistics providers like Indian Post, Delhivery, Blue Dart, and FedEx to ensure safe and timely delivery.

All products are securely packed to prevent damage. Fragile items like idols and kalash are packed with extra care and marked accordingly.

Delays may occur due to weather, natural disasters, strikes, or government restrictions. We’ll keep you informed via email or SMS if delays happen.

Yes, tracking details are sent via email or SMS once your order ships. Track your order on clickpujan.com or the courier’s tracking page.

Yes, you can choose in-store pickup for eligible orders. Wait for a confirmation message before visiting our store at G-40, Near Metro Pillar 42, Subhash Chowk, Lakshmi Nagar, Delhi-110092, India.

Contact care@clickpujan.com or call +91.9582973530 within 48 hours of delivery with details and photos for assistance.

For online/remote puja services, we share an e-certificate, photos, or video upon completion. Prasadam and related items, if included, are couriered within 2–4 days after the puja.

You can return eligible products within 7 days of delivery if they are damaged, defective, or incorrect. Items must be unused and in original packaging. Non-returnable items include used puja items, perishable goods, and custom products.

Email care@clickpujan.com within 7 days with your order number, reason for return, and photos (if applicable). Once approved, ship the item back within 5 business days following our instructions.

Customers cover return shipping costs unless the return is due to our error (e.g., wrong or defective item), in which case we cover the cost.

Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method, excluding non-refundable shipping charges.

Yes, exchanges are available for wrong or defective items at no extra cost. For other exchanges, you can request a different item of equal or higher value, with additional charges if applicable.

No returns or refunds are offered for completed or scheduled puja services. However, you can reschedule with at least 48 hours’ notice.

If there’s a delay or unavailability of the pandit, we’ll offer a reschedule or alternative service. Contact care@clickpujan.com for assistance.

Product availability is displayed on the product page. If out of stock, you can sign up for restock notifications.

Product orders can be canceled within 24 hours if not yet shipped. Puja service bookings can be canceled or changed up to 48 hours before the scheduled time. Email care@clickpujan.com.

Select products come with a manufacturer’s warranty. Check the product page for warranty details.

Yes, some puja services can be customized. Look for “Customize” on the service page or contact care@clickpujan.com.

Enter your discount code at checkout in the “Coupon Code” field and click “Apply” to see the discount.

We accept credit/debit cards, PayPal, UPI, and bank transfers for secure transactions.

Modifications are possible before shipping. Contact care@clickpujan.com with your order details.

Yes, new customers can get 10% off their first order by signing up for our newsletter.

Create an account and book puja services or make purchases to earn points. Visit clickpujan.com/loyalty for details.

Only one discount code can be applied per order at checkout.

Yes, we offer seasonal sales during festivals like Diwali and Navratri. Check clickpujan.com for updates.

We collect your name, email, phone number, address, payment details, booking details for puja services, preferences, and technical data like IP address and browser type.

We use your information to process orders, schedule and personalize puja services, provide customer support, send consented updates or spiritual content, and improve our website.

We do not sell or rent your data. We may share it with payment gateways, logistics partners, or service providers (e.g., pandits or temples) to fulfill orders, or with legal authorities if required by law.

We use industry-standard encryption and secure servers to protect your data, though no method is 100% secure. See our Privacy Policy for details.

Cookies enhance your experience and analyze site traffic. You can manage cookie preferences via your browser settings.

Our site may link to third-party websites, but we are not responsible for their privacy practices. Review their policies before sharing data.

You can access, update, or request deletion of your data by contacting care@clickpujan.com.

Reach us at care@clickpujan.com or call +91.9582973530 for any privacy-related questions.